FAQ

RETURNS

QUESTIONS? We are happy to help.

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SHIPPING DELAY UPDATE

Please note that due Covid-19, some carriers are experiencing delays in delivery. Thank you for your understanding and patience during this time!

RETURNS

We have a 100% satisfaction guaranteed policy and we stand behind every product we sell. If you are not completely satisfied with your Pacha purchase, you can return it for a replacement or refund. Returns are accepted at any time within 15 days of receipt.

Please emailĀ help@pachasoap.comĀ to initiate a return or exchange.

All returns will be credited back to the original form of payment minus shipping costs. Return shipping costs are the responsibility of the customer.

Please ship any items you wish to return to:

Pacha Soap Co.
Attn: E-Commerce Returns
317 S. Elm Ave.
Hastings, NE 68901

Be sure to reference your order number or include your original invoice.

Returns are usually processed within 1-2 business days after the product is received at our facility.

ORDERS

Please contactĀ help@pachasoap.comĀ for assistance, we'll be happy to help!

Most orders ship within 5-7 business days, however, delivery delays are expected this season.

Please emailĀ help@pachasoap.comĀ for assistance.

SHIPPING

U.S. orders of $50 or more qualify for free shipping. The product total must be $50 or more after any discount is applied to earn free shipping.

Most orders ship within 5-7 business days, however, delivery delays are expected this season.

Please emailĀ help@pachasoap.comĀ for assistance.

If you entered an email at checkout, you should receive a shipping confirmation email with tracking information.